Hello, Thank you for your review! We would like to mention that any order placed after 12pm Will be shipped out the following business day, (being the following Monday), I did check your tracking and it shows it arrives at the post office on the 18th and arrived on the 20th that afternoon. The customer chosen option for this order was 'Standard - Fist Class Shipping', And unfortunately, this order is not eligible for a shipping refund, unless we get verify via email that there were indeed damaged items during shipping. We hope this can be understood and hopefully continue to serve you! :)
-Tyler
Owner/Manager
Ocoee Botanicals
